iKnow Church

iKnow Church

Getting Started

Once a member of staff has verified your account you will be sent an e-mail. Below is some useful tips on getting started with your new iKnow Church account.

If you have an iKnow profile, you are able to update your own personal details within iKnow when you log in.  

On the Dashboard, you will need to click on the ‘Me’ tab at the top of the page. Here you will be able see your personal and contact information stored against your name in iKnow.

You can update any of your details by clearing the box and entering your new information. Remember that if you change your email address, you will need to use your new email address to login to iKnow.

You are also able to upload a photo to your profile, or change an existing one, by clicking the ‘Change Image’ button.  Then click the ‘Upload Image’ button and you will be able to select an image from your computer, to use as your profile image.  This is especially important if you have children, as the photo will be used to identify you in the Child Check In module.

If you are a parent, you are able to add your Children’s details by clicking the ‘Add Child’ tab at the top of the page.  You will need to add your child’s details and click the ‘Add Child’ button, which will then add your child’s profile to ‘Pending Children’ until an iKnow administrator verifies the profile.  Parent’s will see tabs for each of their children, which they can click on to update any details or images.  You are also able to add details of any one else who is able to check your child in and out using the Child Check In system.

Clicking the ‘Children I can Check In/Out’ tab will show you all the children you can check in or out, using Child Check In.  You will also see any requests you have had from other parents, to allow you to check their children in and out.

On the right-hand side, you can your team leaders know of any dates when you will be unavailable for rotas.  Click the ‘Add Holiday’ button, enter a name for your holiday, enter the start and end dates and click the ‘Save Holiday’ button. The dates will be displayed in the ‘My Availability section. To delete any holidays, simply hover the mouse over the aeroplane icon, it will change to a red bin, click it and then click the red ‘Delete’ button to confirm you wish to remove the entry.

If you change your availability after you have already been added to a rota, your team leaders will automatically be notified, so that they can adjust the rotas.

To change your password, click the blue ‘Change Password’ button, under ‘Options’. You will be prompted to enter your new password, and then to confirm it. The password strength bar must turn green for your new password to be accepted; this can be achieved by ensuring your password contains at least one capital letter and one special character. When you have entered your new password twice and the strength bar has turned green, click ‘Change’.

To change your address, click ‘Submit Change of Address’. You can then fill in your new address details, select a reason for the move from the drop down menu, and enter any other relevant information. When you click ‘Submit’, this information will be sent to an iKnow administrator who will be able to update your records.

If you are a parent and have an ID card for use with Child Check In, you can request a replacement for a damaged, or lost, card by clicking the ‘Request New ID Card’ button.  Clicking ‘Request Card’ will send a message to an iKnow administrator, who will be able to generate a new card for you.

Finally, you can use this section of iKnow to manage your rota reminders. By default, reminders will be sent out three days prior to the event, however, you can set this according to your preference, using the dropdown menu.

When you have finished making your changes, click the green ‘Save’ button.

As part of the iKnow church package, you can download an app which is specific to our church by following the instructions below:

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